Sometimes, even if the remote machine is working with ping command but we won’t be able to connect it when we try to connect with mstsc (Remote Desktop Connection).
First and Foremost, check whether below setting is enabled in system properties -> Remote Settings.
If it is already enabled then check whether below firewall inbound rules are enabled.
Then it should work.
You should disable the firewall if it is a test machine
If you still not able to do that, then you need to check the network settings for the Antivirus installed on the remote machine.
For example, In eset Nod32 antivurs, we have option called personal firewall which should be configured properly or disabled.
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